Customer Service Rep

Customer Service Representative | Luxury Catering Company | Stellenbosch

Kendrick Recruitment is seeking a professional and customer-focused Customer Service Representative on behalf of a prestigious luxury catering company , with the role based between Stellenbosch Western Cape .

Position:
Customer Service Representative

Location:

Stellenbosch Western Cape

Property Type:
Luxury Catering Company

Salary: R13,000 – R16,000 basic salary, negotiable depending on experience

• Serve as a key point of contact for customers and clients
• Respond to customer enquiries via telephone, email and other communication channels
• Provide professional and efficient customer service at all times
• Assist customers with bookings, enquiries, orders and general requests
• Build and maintain positive relationships with customers
• Follow up on enquiries and ensure that customer needs are addressed promptly
• Assist with resolving customer concerns and complaints in a professional manner
• Maintain accurate customer and booking information
• Liaise with internal teams to ensure a seamless customer experience
• Support the wider team with general administrative and customer service duties

• Previous experience in a customer service, reservations, hospitality or similar client-facing role
• Experience with in a luxury hospitality, catering or service environment would be advantageous
• Excellent verbal and written communication skills
• Professional, friendly and service-driven approach
• Strong organisational and administrative abilities
• Excellent attention to detail
• Ability to manage multiple enquiries and priorities efficiently
• Confident telephone manner and strong interpersonal skills
• Good computer literacy
• Ability to work independently as well as within a team
• A genuine passion for delivering exceptional customer experiences