Account Manager Job Stellenbosch area,South Africa,Customer Service/HelpDesk

Requirements

Grade 12 with relevant Diploma in Shipping, Freight Forwarding, Distribution, or related field
3+ years experience in Freight Forwarding and logistics experience (preferably export)
Can work well on Excel and Google Workspace
Customer care mindset
Willingness to work and be available after hours
Knowledge of all road transport modes

Key Responsibilities

Conduct customer visits together with the Account Executive and/or Team Leader to understand operational requirements and maintain strong client relationships.
Manage the Customer on-boarding process, ensuring all required documentation and account setup requirements are completed, including:
- Customer application and credit application
- Customer terms and freight terms
- Authority and compliance documentation
- Invoice instructions, including Forms 11 and 13
- Customer Service Level Agreement (SLA) setup
- Collection and review of customer shipment forecasts
Obtain and review customer forecasts and work closely with the Account Executive to ensure projected shipment volumes are accurately captured and planned within the Operating system.
Coordinate customer demand planning and ensure shipments are planned and executed in line with allocated volumes, vessel schedules and capacity plans provided by the Commercial and Customer Service teams.
Request, verify and maintain freight rates and quotations with the Commercial Department before confirming or placing customer bookings.
Manage the day-to-day operational requirements of assigned accounts, ensuring shipments are handled efficiently while minimising penalties, delays, additional charges and unnecessary costs for both the customer and company.
Participate in customer and internal operations planning meetings, providing updates on shipment requirements, forecasts, capacity and operational challenges.
Provide customers with suitable shipping solutions and routing options, including available vessel schedules, stack dates, Estimated Time of Departure (ETD) and Estimated Time of Arrival (ETA).
Ensure customers receive accurate and up-to-date freight rates and quotations for proposed shipping routes, vessel options and services.
Liaise closely with Customers, Account Executives, Commercial, Customer Service and Operations teams to ensure smooth end-to-end coordination of shipments.