Admin Assistant & Student Support Departmental Administrator

Admin Assistant & Student Support Departmental Administrator Belgium Campus Itversity
• Stellenbosch, Western Cape

• Sending and monitoring last-attempt letters to at-risk students.
• Facilitate and organise student workshops.
• Manage the extra time/concessions list.
• Develop workshop presentations.
• Creating posters & info graphics for the Student Support Department.
• Administrative support for student disciplinary issues.

• Provide assistance to members of staff as well as students who require documents to be printed and/ or scanned.
• Assist with all student and other academic-related queries.
• De‑enrol or withdraw students from Belgium Campus Admin when required/ instructed to do so.
• File student documentation in respective students files.
• All other administrative duties that might be required.

• Assist students with issues that may be affecting their ability to study.
• Liaise with and refer students to appropriate departments or staff for assistance.
• Create new (physical) student files upon confirmation of enrolment of a new student.

• Contacting the responsible person who is responsible for the students fees if the student is reluctant to get assistance for this at‑risk academic behaviour.
• Review and respond appropriately to all email, online, telephonic and in-person queries received.
• Organise on-campus activities including a one‑on‑one with students and group-based workshops e.g. career seminars.

• Provide regular reports to the head of the student support department on the following:
• On a monthly basis, all activities are undertaken to improve how the counselling department functions.
• The number of students that the counsellor(s) assisted and mechanisms that were utilised to assist students.

• Minimum Administration qualification.

• English and any other African language; sign language is an added advantage.

• At least 1‑2 years of experience in higher education or student support is advantageous.

• Must have knowledge of successfully coordinating and facilitating student workshops.

• Creative and good at problem‑solving.
• Excellent communication and interpersonal skills.
• Proven ability to communicate effectively with different types of people and in cross‑cultural environments.
• Strong passion for the education and development of students.