Reservations Manager

Reservations Manager job vacancy in Stellenbosch.

Duties and Responsibilities:

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation.
• Manage and lead the reservations team, providing coaching, training, and motivation.
• Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders.
• Ensure accurate data management, reporting, and system maintenance on Protel Air.
• Maintain high standards of guest service, ensuring personalized communication and attention to detail.
• Handle VIP bookings, special requests, and problem solving with professionalism.
• Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible.
• Work closely with other Heads of Departments.
• Attend meetings, write reports and provide feedback as required.

Requirements:

• Grade 12 and relevant tertiary qualification.
• 3+ years Reservations Manager experience.
• Experience in luxury/5
  * environment preferable.
• Strong leadership, communication, and people management skills.
• Knowledge of revenue management principles and systems.
• Proficiency in hotel booking systems (e.g., Protel Air or similar)
• Exceptional attention to detail and organizational abilities.
• Guest-focused with excellent interpersonal skills.
• Ability to work under pressure in a fast-paced luxury environment.
• Experienced in MS Office and Excel.
• Availability to work within opening hours (e.g. public holidays, weekends as required)