Team Lead: Data Administration – Amendments & Deletes

Job Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

The Team Lead:
Data Administration – Amendments & Deletes is responsible for ensuring the integrity, accuracy, and compliance of all data maintenance activities across Experian’s consumer and commercial data environments.

The role manages, coordinates, and monitors the full lifecycle of data amendments, deletions, dispute resolutions, and legally sensitive updates, ensuring adherence to strict SLA, audit, and regulatory obligations.

This position provides operational leadership, quality assurance oversight, and expert guidance to the Data Amendments and Deletes team, maintaining high quality service to credit providers, bureaus, debt counsellors, internal stakeholders, and consumers.

The Team Lead is essential for maintaining business continuity, mitigating compliance risk, and upholding Experian’s data governance standards.

• Oversee, coordinate, and control all incoming data maintenance requests, ensuring accurate, validated, and timeous processing.
• Monitor workflow across multiple pipelines and ensure all activities adhere to internal standards and agreed SLAs (including 18‑day dispute resolution obligations).
• Ensure accuracy and completeness of all amendments and deletes across Experian systems.

• Manage and resolve consumer and credit provider disputes within mandated time frames.
• Oversee validated dispute processes to ensure legislative and bureau compliance.
• Ensure documentation and evidence are complete, audit‑ready, and aligned with regulatory requirements.

• Oversee and quality check the processing of:
  • Judgment rescissions and paid‑up judgments
  • Duplicate judgment removals
  • CIPC commercial updates
  • Commercial judgment amendments
  • Identity / Passport number merges and name changes
• Ensure processes involving legal documents are meticulously validated and compliant.

• Manage the processing of:
  • Debt review flags
  • Form 19 updates
  • Paid‑up letters
  • Removal or correction of accounts linked to debt counselling
• Maintain compliance with NCR regulations.

• Lead the resolution of escalated queries from credit providers, debt counsellors, bureaus, SACRRA, CBA, and internal support units.
• Provide expertise on data quality, disputes, and regulatory standards.

• Maintain complete, accurate, and up‑to‑date internal control documentation.
• Produce SLA reports, operational performance reports, audit reports, and compliance submissions.
• Ensure reporting integrity and readiness for internal/external audit reviews.

• Conduct quality checks on amendment files, dispute resolutions, and legally sensitive updates.
• Ensure alignment with internal data quality frameworks.

• Lead ad hoc data maintenance projects and system/process changes.
• Allocate resources effectively and ensure delivery of agreed milestones on time.

• Provide clear direction, coaching, performance management, and resource planning for the Data Amendments & Deletes team.
• Maintain team stability, morale, productivity, and knowledge continuity.
• Develop team capabilities to meet evolving operational and regulatory requirements.

• Grade 12 (NQF…