Desktop Support Technician

Reference: 10935 SJ Consultant:
Sone Johnson Job Description

• Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.
• Provide remote assistance and desk-side support as needed.
• Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.
• Maintain accurate asset inventory and documentation.
• Create and maintain user accounts and profiles, handle permissions and password resets in line with policy.
• Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
• Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.
• Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.
• Work with suppliers and support partners to resolve issues and complete warranty repairs.
• Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
• Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.
• Provide on-call/after-hours support as required.

• A+, N+ or Diploma in IT (or equivalent experience).
• 2+ Years in desktop support or similar role.
• Windows desktop environments;
  Microsoft 365; basic networking (TCP/IP, DNS/DHCP);
  Active Directory user/admin tasks.
• Remote support tools (e.g., Team Viewer, Any Desk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
• Nice to have: ITIL familiarity;
  Linux exposure.

• Email your comprehensive CV to
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.