Desktop Support Engineer

Job in Stellenbosch, 7600, South Africa

Listing for: TAC Recruitment

Full Time position
Listed on 2026-02-22

Job specializations:

IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support

Key Responsibilities:

Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.

Provide remote assistance and desk-side support as needed.

Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.

Maintain accurate asset inventory and documentation.

Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.

Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.

Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.

Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.

Work with suppliers and support partners to resolve issues and complete warranty repairs.

Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.

Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.

Provide on-call/after-hours support as required.

Requirements:
Education & Experience

A+, N+ or Diploma in IT (or equivalent experience).

2+ years in desktop support or similar role.

Technical Skills

Windows desktop environments;
Microsoft 365; basic networking (TCP/IP, DNS/DHCP);
Active Directory user/admin tasks.

Remote support tools (e.g., Team Viewer, Any Desk) and ticketing/ITSM platforms; patching and endpoint security hygiene.

ITIL familiarity;
Linux exposure an advantage

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