Rollout Customer Success Specialist

Role Objective Hungry Lion, on behalf of Servios, is seeking a proactive and technically strong Rollout Customer Success Specialist to support Zenios rollouts and ongoing operations across Africa.

This role owns end-to-end customer operations from store rollout and go-live stabilization to L2 support and pre-sales, acting as Zenios’s local technical and operational representative.

The successful candidate will support store-level implementations, monitor operational performance, manage escalations, and serve as the key link between HQ technical teams and local operations.

This is a hands-on, customer-facing role requiring strong system knowledge, coordination skills, and accountability during critical rollout periods.

Key Responsibilities Participate in store rollouts and post-go-live stabilization Monitor and track in-store activities and system performance Collect local operational feedback and drive continuous improvement Provide onsite and remote operational support Handle L2 functional and technical escalations Act as the primary customer success contact for rollout communications Support presales activities, including onsite solution validation Bridge HQ technical teams with local store operations Diagnose issues, prioritize based on business impact, and coordinate resolution Experience & Background Experience in store rollout, system deployment, or operational support Prior involvement in multi-store implementations (preferred) Technical & Operational Skills Strong POS and Back-Office knowledge (inventory, recipes, cash management, multi-store operations, payments) Solid understanding of store processes and inventory/sales/reporting flows Understanding of integrations and fiscalisation logic Ability to perform system diagnosis and performance tracking Experience managing operational issues and escalations Capability to support both onsite and remote operations Analytical & Personal Competencies Strong analytical and problem-solving skills Ability to prioritize issues based on business impact Proactive mindset in preventing repeat incidents High ownership and accountability Ability to work under pressure during go-live periods Strong communication skills and customer-facing presence English proficiency