Junior Client Success Manager

JOB TITLE

Junior Client Success Manager

Woodmead (Hybrid)

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child), we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE

The Junior Client Success Manager is a developmental Client Success role responsible for managing a client portfolio against early career competencies, overseen by a senior role.

The purpose of this role is to:

• Build foundational, trust-based relationships within the assigned client segment.
• Develop a strong understanding of clients’ business models, operating pressures, and technology constraints
• Shift client engagement from reactive purchasing toward structured, value-led interaction
• Contribute towards maintaining strong, meaningful relationships with clients

A key outcome of the role is to help these clients see the value of committing to a longer-term partnership with Cyberlogic. By connecting day-to-day requests to underlying business risk, continuity, and performance needs, the Junior Client Success Manager motivates clients to move from ad‑hoc purchasing to managed services and structured roadmaps.

• Work with the Senior colleague on the account to identify client challenges and opportunities.
• Translate client challenges into well‑qualified opportunities for value‑added services, licensing optimisation, and managed engagements
• Play a supporting role to Senior colleagues or other Client Success Managers with strategic Client engagements, proposals, quotations, and queries

This role plays a critical part in improving retention quality, opportunity hygiene, and long‑term client outcomes, rather than driving transactional volume alone.

• Act as a relationship point for assigned portfolio
• Build trusted, professional relationships through regular and structured interactions
• Develop a working understanding of:
  • Client business models and operating pressures
  • Key technology dependencies and risks
  • Areas where technology is enabling or limiting business outcomes
• Progress conversations beyond “what to buy” toward “what problem are we solving” and “what client outcome are we achieving”
• Demonstrate critical thinking when responding to clients' needs by understanding context, identifying root causes and considering multiple solution approaches

• Proactively identify and articulate business challenges alongside the senior colleague, (not just technical requests) and support the senior in further translation into opportunities.
• Translate identified challenges into well‑qualified opportunities for:
  • Improved support and service…