Microsoft Specialist

AI Automation Specialist

We are seeking an intermediate-level Technology Systems Specialist with 4–5 years’ relevant experience, with a strong focus on AI, automation, workflow optimisation, and Microsoft 365-based solutions. This role is responsible for helping divisions and individuals streamline processes, reduce annual work, build practical agents and automation solutions, and improve the way the business uses technology to save time, improve accuracy and create measurable operational and financial impact.

This is not a pure IT support role. The successful candidate must have a strong business mindset, be able to understand how technology solutions affect day-to-day operations, and be comfortable assessing the time‑saving, efficiency, and financial impact of proposed solutions. The role requires someone who can think out of the box: troubleshoot and maintain current projects, understand the licenses and tools required, and function well in a fast‑paced, dynamic environment.

• AI Automation Business Process improvement
• Workflow Discovery & Solution Design
• AI Agents, Automation Tool Build
• Microsoft 365, Licensing Technical Enablement
• Impact Assessment & Business Case Support

• 4–5 years’ experience in a technology, systems, Microsoft 365, automation, or solutions‑focused role
• Proven ability to translate business needs into practical AI, automation, workflow, and system solutions
• Strong practical understanding of development, configuration, and troubleshooting principles
• SQL database experience and ability to support reporting or data‑related troubleshooting
• Comfortable preparing management or Exco‑level project updates and communicating progress, risks, and business benefits clearly
• Experience supporting AI adoption, digital transformation, automation rollouts, or internal efficiency projects
• Power Automate, Power Pages and Copilot Studio
• Experience with Azure, particularly any linked to Power Pages, permissions, authentication, or integrations
• Exposure to Power BI, Microsoft Fabric, Python or other reporting and development tools