Business Intelligence Specialist

Our client is a fast-growing fintech and financial services organization focused on transforming access to credit across Africa. Through innovative technology, advanced analytics, and customer-centrick solutions, they provide simple and accessible financial products that positively impact thousands of customers.

We are seeking a talented and analytical Business Intelligence Analyst to join a dynamic product team. This role is ideal for a professional who enjoys solving complex business challenges, translating business needs into technical requirements, and working closely with stakeholders to deliver impactful solutions.

You will collaborate with Product Owners, developers, data teams, and business stakeholders to drive continuous improvement across customer acquisition, credit, collections, onboarding, and system integration initiatives.

• Gather, analyze, and document business requirements through stakeholder engagement, workshops, interviews, and data analysis.
• Create detailed functional specifications, user stories, process flows, and solution design documentation.
• Analyze current business processes and identify opportunities for enhancement and optimization.
• Define and maintain business rules and system configurations.
• Facilitate collaboration between technical and business teams to ensure aligned delivery.
• Support testing activities through test case development and requirements validation.
• Participate in agile ceremonies, backlog refinement, and sprint planning.
• Maintain high-quality documentation and knowledge repositories.
• Contribute to the successful delivery of customer-focused and operationally efficient solutions.
• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 2-5 years' experience in Business Analysis, Product Support, or Functional Consulting.
• Strong understanding of business process analysis and requirements gathering.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Experience working within Agile environments.
• Proficiency in SQL for data extraction, analysis, and validation.
• Strong stakeholder management and communication skills.
• Experience using Jira, Confluence, Miro, Google Sheets, or similar tools.
• Proven ability to work independently and manage multiple priorities.

• Exposure to financial services, lending, credit, collections, or fintech environments.
• Knowledge of the African financial services market.
• Analytical mindset
• Systems thinking
• Problem solving
• Collaboration and teamwork
• Communication and stakeholder engagement
• Adaptability and initiative