Junior IT Support Technician
Job in
Stellenbosch, 7600, South Africa
Listed on 2026-10-03
Listing for:
Honey Recruitment Specialists
Full Time
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Junior IT Support Technician
Role Overview
The Junior IT Support Technician will provide first-line IT support, assist with Microsoft 365
administration, support infrastructure tasks, and contribute to ongoing IT projects.
Key Responsibilities End-User SupportProvide first-line support (hardware, software, network issues)
- Log and manage helpdesk tickets
- Troubleshoot common issues and provide timely user feedback
- Assist with user setup (accounts, licensing, email, Teams)
- Basic troubleshooting (Outlook, Teams, One Drive)
- Support Copilot rollout and basic user guidance
Prepare and configure devices for new staff
- Maintain asset register (e.g., Lansweeper)
- Assist with hardware upgrades and replacements
- Assist with Wi‑Fi and connectivity troubleshooting
- Perform basic site checks
- Escalate complex issues when required
Assist with IT projects (office setups, upgrades, migrations)
- Follow structured processes and documentation
- Adhere to IT security policies
- Assist with antivirus checks and updates
- Report suspicious activity
Relevant certifications (A+, N+, etc.)
- 1+ year experience in IT support / helpdesk
- Basic knowledge of:
- o Windows 10/11
- o Microsoft 365 (Outlook, Teams, One Drive)
- o Networking fundamentals
- Good troubleshooting and communication skills
- Exposure to Active Directory / Azure AD
- Experience with asset management tools
- Willingness to learn and take initiative
- Strong user communication skills
- Structured and process-driven
- Reliable and accountable
- Reports to:
IT Manager - Works closely with: IT Support Team
- Tickets responded to and resolved within acceptable time frames
- Positive user feedback
- Accurate device setup for new employees
Effective escalation of complex issues
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