Technical Support Agent

Our client is seeking a skilled and enthusiastic Technical Support Agent to join their dedicated team in Stellenbosch, Western Cape . This role is crucial for providing high-quality technical assistance to end-users, resolving hardware, software, and network issues promptly and efficiently. You will be a key member of the IT support function, ensuring user productivity and satisfaction. This is an on-site position, requiring your consistent presence in our Stellenbosch office to foster team collaboration and direct user interaction.

The ideal candidate possesses strong technical troubleshooting skills, excellent communication abilities, and a customer-centric approach. We are looking for a proactive individual eager to contribute to our client's technological operations and support.

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related problems.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist users with account management, password resets, and access issues.
• Document support activities, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Provide guidance and training to users on IT best practices and new technologies.
• Ensure timely resolution of support tickets and maintain high customer satisfaction levels.
• Perform routine system checks and maintenance tasks.