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Shipping and Customs Manager

Job in Stellenbosch, 7600, South Africa
Listing for: Persona Staff
Full Time position
Listed on 2026-10-03
Job specializations:
  • Supply Chain/Logistics
    Freight, Transportation & Logistics, Dispatcher
  • Transportation
    Freight, Transportation & Logistics, Dispatcher
Job Description & How to Apply Below
KEY RESPONSIBILITIES
  • Coordinate and oversee the planning and execution of international shipments.
  • Arrange freight bookings with shipping lines, freight forwarders and transport providers.
  • Coordinate loading and dispatch requirements with warehouse and operational teams.
  • Ensure shipments are fully prepared and operationally ready within agreed timelines.
  • Manage customs clearance processes and ensure compliance with applicable South African customs requirements.
  • Ensure appropriate tariff classifications, permits and supporting customs documentation are in place.
  • Review shipping and customs documentation for accuracy and completeness.
  • Liaise with freight forwarders, customs clearing agents, transport providers and other logistics partners.
  • Identify and resolve shipment, freight and customs-related issues that could impact delivery.
  • Work closely with Customer Service, Warehouse, Transport, Finance and Quality teams to ensure an efficient shipment process.
  • Monitor and manage exceptions, delays and operational challenges.
  • Contribute to continuous improvement initiatives within the international logistics function.
  • Assess freight and routing options with consideration of cost, lead time, service levels and operational risk.
  • Review freight quotations and logistics costs and identify potential cost-saving opportunities.
  • Provide commercial input into international shipping, customs and logistics decisions.
  • Balance customer requirements and delivery commitments against cost and operational feasibility.
  • Maintain strong relationships with internal and external stakeholders.
MINIMUM REQUIREMENTS
  • Diploma or Degree in Logistics, Supply Chain, International Trade or a related discipline.
  • Minimum 5 years' relevant experience within shipping, customs, freight forwarding or international logistics.
  • Strong working knowledge of South African customs procedures and SARS requirements.
  • Understanding of HS tariff classifications and customs compliance.
  • Proven experience dealing with freight forwarders, shipping lines and customs clearing agents.
  • Strong organizational, planning and coordination abilities.
  • Excellent problem-solving and decision-making skills.
  • Strong communication and stakeholder management capabilities.
  • Good working knowledge of Microsoft Office.
  • Experience working on SAP would be advantageous.
  • Exposure to manufacturing, FMCG, food or beverage environment would be beneficial.
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