Customer Service Representative

Position: Exciting Opportunity as a Customer Service Representative
Step into the vital role of Customer Service Representative and make a difference in delivery services. Work on-site to enhance customer relations from the initial booking all the way to successful deliveries.

This position places you as the first line of support for both customers and the internal team, requiring strong organization and communication skills. You’ll handle inquiries, confirm schedules, and provide essential updates while striving for customer satisfaction and operational efficiency. This role demands a dedicated problem-solver who values teamwork.

Key Responsibilities:

• Manage communication through email and calls

• Arrange booking for pickups and deliveries

• Keep customers informed of transit status

• Perform load tracing and rate inquiries

• Enter orders accurately in the system

Requirements:

• Post-Secondary Degree or Diploma required

• Bilingual French and English, both spoken and written

• 1–2 years of prior Customer Service experience

• Experience in transportation is advantageous

• Strong organizational skills and a customer-focused approach

Your contributions will ensure successful package deliveries and enhance overall customer experience in a thriving work environment.
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