Global Service Desk French Analyst

Position: Global Service Desk French Analyst Role
Elevate your career at Long View as a Global Service Desk French Analyst on the overnight shift. This role involves providing tier I IT support while utilizing your bilingual French and English skills.

Be part of a committed Integrated Global Services team, where you will analyze support requests, provide resolutions, and manage ticket life cycles. Your technical prowess and customer service will be crucial as you adapt to the needs of users across Canada.

Key Responsibilities:

• Input fully documented customer issues into the ticket system

• Analyze urgent requests and deliver quick solutions

• Collaborate with Tier II support for unresolved incidents

• Handle escalations effectively with a proactive approach

• Seek continuous improvements in service delivery processes

Requirements:

• At least one year in technical or help desk support

• Fluency in both French and English, verbally and written

• Skills in troubleshooting technical issues decisively

• Ability to maintain composure under pressure

• Willingness to work overnight shifts

Utilize your language skills and technical knowledge to support Long View’s service desk.
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