Customer Service Specialist

Overview

Customer Service Specialist (Administrative)

We need your next-level service mindset at the Best in Pests. As part of the Orkin team, you will help our customers feel we’ve delivered on our promise, building on a reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to serve customers with a service mindset and drive to be accountable to a team that’s counting on you. You’ll excel with strong organizational skills and a commitment to accuracy in a fast-paced, dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. You’ll also have opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

• As a Customer Service Specialist
  , you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. You’ll coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training will be provided.
• Schedule appointments for technicians to efficiently minimize drive time and/or distance and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate their needs.
• Monitor, update and maintain customer database with accurate information including call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguard customer privacy and other proprietary information.

• Pay ranges between $19/hr - $20/hr
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry-leading, quality, comprehensive training program

• Founded in 1901, Orkin provides pest management services for residential and commercial customers
• The Pest Management Industry is growing and is a recession-resistant line of business
• You have a service-oriented mindset that builds loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA

Minimum Requirements:

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow-through
• Demonstrated ability to prioritize tasks and manage time efficiently

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer