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Patient Coordinator
Job in
Sterling Heights, Macomb County, Michigan, 48310, USA
Listed on 2026-10-24
Listing for:
Great Expressions Dental Centers
Full Time
position Listed on 2026-10-24
Job specializations:
-
Dental / Dentistry
Healthcare Consultant, Dental Office
Job Description & How to Apply Below
- Provide a warm and friendly welcome to patients as they arrive at the dental practice.
- Ensure a comfortable and inviting waiting area for patients.
- Maintain a professional and courteous demeanor when interacting with patients.
- Schedule appointments for patients, considering their preferences and the availability of dental staff.
- Confirm and remind patients about upcoming appointments via phone or other communication channels.
- Coordinate with dental staff to manage the appointment calendar efficiently.
- Collect and update patient information accurately, including personal details and medical history.
- Create and maintain patient records in the dental practice management system.
- Ensure patient records are kept confidential and comply with privacy regulations.
- Verify and update patient insurance information.
- Calculate and collect co-pays, deductibles, and other payments from patients.
- Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
- Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
- Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
- Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
- Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
- 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
- High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
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