Field Service Engineer

Role Purpose

Responsible for integration, testing, deployment, and field support of multidisciplinary systems (mechanical, electrical, and software). Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation.

• Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer
• Perform installation, integration, and commissioning of systems at customer sites (domestic and international)
• Provide on-site technical support, troubleshooting, and system repair
• Manage and execute in-house repairs and maintenance activities
• Conduct system testing (functional, communication, software, and hardware)
• Deliver system demonstrations and operational training to customers
• Prepare reports, document faults, and provide feedback to R&D teams
• Support deployment, upgrades, and operational activities in the field

• 2-5 years of experience in system integration, testing, or field service
• Strong understanding of electronics and ability to read schematics
• Experience with communication protocols (TCP/IP, RS232/RS485)
• Understanding of mechanical systems
• Experience with test equipment (multimeter, oscilloscope - advantage)
• Experience with Embedded systems / Linux - advantage
• High-level English (spoken and written)
• Willingness to travel internationally

• Experience with optomechanical systems
• Familiarity with stabilized gimbals
• Knowledge of counter-drone (C-UAS) systems
• Experience with remotely controlled weapon systems (RCWS)

• Strong problem-solving and system-level thinking
• Ability to work independently and under pressure
• Customer-oriented mindset with project ownership
• High sense of responsibility

Equal Opportunity Employer, including disability and protected veteran status