Physical Therapy Front Office

Physical Therapy Front Office

Location:

US-MI-Sterling Heights

Job

Pos. Category:
Medical Center - Physical Therapy Support

Pos. Type:
Full Time

Recruiter:
Amanda Saenz

Are you ready to take your career to new heights? At Concentra, you will be a hàpital vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America’s workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check‑out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back‑office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Schedule is Monday‑Friday 10am - 7pm.

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians.
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Education Level: High School Diploma or GED

Job-Related Experience

• Customarily has at least six months or more of referral management experience
• Previous medical office experience preferred
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
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• The ability to properly handle sensitive and confidential information (including HIPAA equipado, PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues
• Demonstrated ability to maintain working relationship with all levels of colleagues
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications
• Strong teamwork with peers and center leadership team

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commutuze Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital statusทำ, genetic information, or any other basis protected by federal, state or local fair employment practice laws.