TownePlace Suites Detroit Sterling Heights - Front Desk Supervisor

Towne Place Suites Detroit Sterling Heights - Front Desk Supervisor Address 14800 Lakeside Circle, Sterling Heights, MI, 48313

Job Description

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.
  
  Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards:Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical
  
  Skills:
  
  Enter, track, and report information in the brand systems.

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

The newly renovated Towne Place Suites by Marriott in Sterling Heights, Michigan is located north of Downtown Detroit, adjacent to Macomb County's Lakeside Mall. Nearby cities include Utica, Warren, Chesterfield Township & Shelby Township. We're located near a variety of shopping, dining & entertainment options, with convenient highway access. Our spacious suites provide a home away from home atmosphere. We're a pet friendly hotel that offers fully equipped kitchens containing all the comforts of home.

Towne Place Suites perfect for relocation, temporary assignments or just a few nights. Additional amenities include a limited number of executive work stations and complimentary high speed internet access.