Field Service Technician II

Job Description

CMPCJP

Job Title:
Field Service Technician II

Location:
Sterling Heights MI 48310

Duration: 3 months Contract to hire

Shift timings:
Mon-Fri 9am-6pm with OT and After hours

Job Description

• Is this position remote or in person? Field job

• What will the primary day-to-day responsibilities entail for this person? Field Services Technician provides on-site technical support for client operations, ensuring reliable performance of point‐of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.

• What are the TOP 2 required skills that candidates must have? Great people skills and printer repair skills

• What will the work schedule be for this position? Mon-Fri 9am-6pm with OT and After hours

• Will there be OC (on call)? Yes

• Will there be shift differentials? No

• How many overall years of experience should this person have? 0-2

• Do they need any specific certifications or education? A+ is preferred

• If contract to hire what is the conversion rate? $22

• How many miles per day will the contractor be driving? 0-150

• What radius range should candidates be located from the job location? 20 miles

• What is the exact work location or city, state, or zip? Sterling Heights, MI 4831

• How soon will the candidate review and interviews start? ASAP

• Do you have upcoming vacations or time out of the office? No

Key Responsibilities

· Provide exceptional customer service while supporting clients and their staff.

· Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.

· Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach.

· Resolve technical issues efficiently and clearly communicate solutions to customers.

· Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.

· Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.

· Train employees for proper use of supported systems and equipment.

· Diagnose and repair product failures; order and replace parts as needed.

· Recommend appropriate products, services, or solutions based on customer needs.

· Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client.

· Follow established procedures and guidelines while working with minimal to no supervision.

· Report to a Team Lead and/or Field Services Manager.

Requirements

· Strong customer service and communication skills, with the ability to remain calm under pressure.

· Experience troubleshooting and repairing POS or computer hardware systems preferred.

· Basic understanding of networking concepts and restaurant technology environments.

· Ability to perform light physical/contractor tasks (drilling, mounting, etc.).

· Willingness to work evenings and participate in an on‐call rotation as needed.

· Reliable transportation for travel between customer locations.

Completion of account specific training and network cable termination training