Security Badging Manager

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Badging Manager.

$26.75 / Hour, Benefits after 90 days

The Badging Manager oversees the client’s Badging Center with regards to day-to-day operations, supervision of staff, responding to customer service requests, issuing access cards in a timely and efficient manner, conducting on-site training, as they relate to client/AUS Contractual agreement. This position is responsible for the professional operation, administration, profitability, and quality assurance of badging security services for a client’s site.

Other duties include, but are not limited to, safety direction, quality assurance, planning, organizing, directing, and controlling the Badging Administrator team during normal and emergency operations and training.

• Direct and conduct all badge related audit procedures, and the distribution of their workload
• supply ordering and supply budget management
• Selection and placement of Badging Center personnel; career development of team members; conduct performance appraisals
• Oversee the evaluation and implementation of change management and best practices for the entire client access control policy, impacting up to C-suite level optics
• Oversee interpretation and implementation of policy regarding the shrinkage of access-control items which has a substantial impact to client budget and cost
• Oversee the investigation and resolution of issues of nefarious action found during badge audits; make recommendations to customer regarding process improvement and increased security measures
• Oversee quality assurance programs implemented by Badging Center team members; review, select and compile training materials to design and implement a site/contract-specific training and development program
• Review and apply correction to reporting, review job performance, remove security personnel from their assignment in the event of access control violations
• Working with cross functional teams to service client needs

• High School diploma
• Minimum of three (3) years of experience directly supporting enterprise level badging, access systems, or similar programs
• Prior supervisory/management experience, ideally in a security role
• Previous experience in customer service or in an administrative position
• Experience working with security access control as well as badging applications and/or software (Lenel)
• Ability to develop and lead direct reports in company practices and procedures
• Ability to analyze and develop innovative recommendations and solutions
• Excellent planning organizing and project management skills
• Excellent oral and written communication skills, presentation skills
• Ability to track, maintain and supervise staff, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance and be an effective team member
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
• Courteous phone manner and maintain professional composure when dealing with unusual circumstances
• Demonstrated ability to work with minimal supervision and utilize sound judgment and be self-motivated
• Ability to multitask, and remain cordial and professional in stressful situations
• Proactive problem-solving skills
• Able to learn and apply standardized operating procedures to support issue resolution
• Proficiency in Microsoft Windows and Office Suite
• Ability to…