Hybrid Customer Success Team Lead - Help Desk & Ops
Listed on 2026-10-11
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, CRM Systems & Management -
IT/Tech
HelpDesk/Support, Technical Support, CRM Systems & Management
REI Systems in Sterling, VA is seeking a Customer Success Specialist – Team Lead to serve as operational lead for the Help Desk, ensuring timely delivery of support services and compliance with contractual requirements. You will manage ticket queues, lead Knowledge Base efforts, produce weekly and quarterly reports, and coordinate with Tier 3, developers, and program staff to drive continuous improvement.
The role requires 3+ years in help desk operations, strong leadership, and excellent
Are you ready to take on the Hybrid Customer Success Team Lead
- Help Desk & Ops role at REI Systems?
This role, Hybrid Customer Success Team Lead
- Help Desk & Ops at REI Systems, could be your next career step.
We would love to welcome a new Hybrid Customer Success Team Lead
- Help Desk & Ops to our team in Sterling, VA, United States.
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