Maintence Lead

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

We are seeking an exceptional Maintenance Lead to provide oversight and coordination of maintenance activities across Tier 1-4 support entities. This role requires a proven senior-level technical authority for break/fix operations who ensures seamless incident resolution and problem management processes across the contract while managing complex, large-scale operations supporting critical national security missions.

• Serve as the senior technical authority for all maintenance activities across Tier 1-4 support entities on the program portfolio
• Oversee and coordinate break/fix operations, preventive maintenance, and corrective actions for cybersecurity operations, detection platforms, and automation systems
• Monitor and ensure Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are consistently met across all supported systems
• Manage incident escalation and resolution processes to ensure rapid restoration of service with minimal mission impact
• Coordinate maintenance activities across 24/7/365 operations supporting national security missions
• Drive proactive maintenance strategies that prevent system degradation and operational disruptions
• Establish and enforce maintenance standards, procedures, and best practices across all support tiers
• Performance Monitoring & Metrics Management
• Track and report on maintenance metrics, KPIs, and SLA compliance including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and availability percentages
• Generate regular status reports on maintenance operations, system health, and performance trends
• Identify trends through root cause analysis and implement preventive measures to reduce recurring incidents
• Support problem management processes to address systemic issues and technical debt
• Maintain configuration management databases (CMDB) and asset inventories
• Provide executive-level reporting on maintenance performance and operational readiness
• Interface directly with customer, mission partners, and other Intelligence Community stakeholders on maintenance matters
• Information Assurance & System Maintenance
• Maintain operational responsibility for systems requiring Authority to Operate (ATO) within DoD and Intelligence Community environments
• Ensure all maintenance activities comply with DoD Information Assurance requirements and operational security standards
• Support continuous monitoring requirements for accredited systems during maintenance windows
• Coordinate with IA/IT personnel to ensure maintenance activities do not compromise system accreditation postures
• Develop and maintain maintenance documentation supporting ATO and accreditation processes
• Process Improvement & ITSM Implementation
• Develop and maintain maintenance Standard Operating Procedures (SOPs) aligned with ITIL or equivalent frameworks
• Develop and maintain MOA’s between other ecosystem partners and customers
• Implement best practices for incident management, problem management, and change management
• Drive continuous improvement of maintenance processes, tools, and operational procedures
• Ensure compliance with ITIL, COBIT, ISO 20000, and customer driven equivalent IT service management frameworks
• Lead post-incident…