Hybrid Customer Success Team Lead - Help Desk & Ops
Listed on 2026-11-06
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IT/Tech
HelpDesk/Support, Technical Support, CRM Systems & Management -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, CRM Systems & Management
REI Systems in Sterling, VA is seeking a Customer Success Specialist – Team Lead to serve as operational lead for the Help Desk, ensuring timely delivery of support services and compliance with contractual requirements. You will manage ticket queues, lead Knowledge Base efforts, produce weekly and quarterly reports, and coordinate with Tier 3, developers, and program staff to drive continuous improvement.
The role requires 3+ years in help desk operations, strong leadership, and excellent
This posting is for the Hybrid Customer Success Team Lead
- Help Desk & Ops role at REI Systems, based in Sterling, VA, United States.
The Hybrid Customer Success Team Lead
- Help Desk & Ops position in the Sales, IT & Technology field is open for applications.
We have an opening for a Hybrid Customer Success Team Lead
- Help Desk & Ops in Sterling, VA, United States within Sales, IT & Technology.
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