Food Service Shift Captain

Job Details

Job Location:

IAD2 218 - Sterling, VA 20166

Food & Beverage Shift Supervisor

Washington Dulles International Airport (IAD)

• Morning Shift: 3:30 AM - 1:30 PM
• Afternoon/Evening Shift: 1:30 PM - 10:00 PM

Join an Award-Winning Airport Food & Beverage Team!

For over 30 years, The Grove, Inc. has been a nationally recognized food and beverage concessions operator serving travelers across airports and train stations throughout the United States. We are currently seeking an experienced Food & Beverage Shift Supervisor to support our Area Manager and oversee daily operations at Washington Dulles International Airport.

Our brands at IAD include:

• Dunkin'
• Wendy's
• Jimmy John's
• Dos Toros

If you're an energetic leader who enjoys working in a fast-paced environment, developing teams, and delivering exceptional guest service, we'd love to hear from you.

The Shift Supervisor is responsible for overseeing daily operations during assigned shifts while ensuring excellent customer service, operational excellence, and compliance with company standards. This hands-on leadership role requires someone who leads by example, motivates team members, and maintains a positive, professional work environment.

• Open or close assigned locations according to established operating hours
• Take full accountability for restaurant operations during your shift
• Deliver outstanding customer service while maintaining a positive, can-do attitude
• Lead, coach, and mentor team members to create a strong team environment
• Train new employees on company procedures and operational standards
• Ensure all sales are accurately processed through the POS system
• Monitor and enforce cash handling procedures
• Maintain clean, organized, and fully stocked stores
• Monitor staffing and productivity throughout the shift
• Coordinate inventory replenishment with stock personnel
• Enforce company policies and address performance concerns professionally
• Ensure proper product rotation and food safety practices
• Monitor employee attendance and compliance with clock-in/clock-out procedures
• Maintain professional working relationships with airport management and other stakeholders while ensuring compliance with airport rules and regulations

• Minimum 2 years of supervisory experience in the food service or restaurant industry
• Previous experience in a high-volume, fast-paced environment preferred
• Experience using POS systems
• Excellent leadership, coaching, and communication skills
• Strong organizational and problem-solving abilities
• Dependable, punctual, and professional in appearance
• Comfortable working independently with minimal supervision
• Able to prioritize multiple tasks and perform well under pressure
• Strong English verbal communication skills
• Flexible to work weekends and holidays as needed

• Minimum 2 years of supervisory experience in the food service or restaurant industry
• Previous experience in a high-volume, fast-paced environment preferred
• Experience using POS systems
• Excellent leadership, coaching, and communication skills
• Strong organizational and problem-solving abilities
• Dependable, punctual, and professional in appearance
• Comfortable working independently with minimal supervision
• Able to prioritize multiple tasks and perform well under pressure
• Strong English verbal communication skills
• Flexible to work weekends and holidays as needed
• Must be available to work either 3:30 AM-1:30 PM or 1:30 PM-10:00 PM
• Must successfully meet all airport badging and security clearance requirements

• As a condition of employment, candidates must successfully complete an in-person FBI fingerprint-based background check required for airport security clearance.

Applicants must present valid, original, and undamaged identity and…