Commercial Loan Administration Manager

Summary

The position of the Commercial Loan Administration Manager oversees the loan administrative assistant team responsible for supporting the commercial and agricultural lending process from application through post-closing. This position ensures loan files are accurate, complete, and compliant while keeping deals moving efficiently through the loan origination process. The Commercial Loan Administration Manager serves as the bank's primary resource and quality control authority for loan documentation compliance, ensuring all loans are documented in accordance with approval terms, legal requirements, and bank policy.

This role also functions as a system administrator for the bank's loan origination system (LOS) and loan documentation platforms, optimizing workflows, maintaining data integrity, and supporting continued growth. The Commercial Loan Administration Manager plays a critical role in ensuring that the loan origination process is both efficient and compliant. This position enables lenders to focus on client service and business development by providing operational excellence and documentation oversight throughout the loan lifecycle.

In addition, the Commercial Loan Administration Manager assures compliance with all SVB policies and procedures, as well as all applicable state and federal banking regulations.

• Serve as the final reviewer for loan documentation packages before closing and booking.
• Ensure all documentation matches approved credit terms and complies with internal policy an regulatory standards.
• Verify lien perfection (UCC's, titles, insurance, appraisals, etc.) and ensure all collateral is properly documented.
• Act as the final control point for loan documentation accuracy and compliance and loan file completeness, minimizing exceptions and audit findings.
• Maintain expertise in complex commercial and ag loan structures, including participations, construction, and revolving lines.

• Supervise, mentor, and develop a team of loan administrative assistants supporting lenders throughout the loan process.
• Assign workloads and monitor task completion to ensure loans move efficiently through the pipeline.
• Establish and maintain written standard operating procedures (SOPs) to promote accuracy and consistency.
• Conduct quarterly coaching's, set expectations, and provide regular coaching and feedback.

• Serve as an administrator for the bank's LOS (e.g. nCino) and loan documentation platform (e.g. Laser Pro).
• Maintain system templates, workflows, and permissions to ensure compliance and efficiency.
• Partner with IT, credit administration, and compliance to enhance system functionality and support automation.
• Troubleshoot issues, coordinate system upgrades, and train users on system best practices.

• Oversee data entry for new applications, renewals, and extensions within the LOS.
• Ensure ordering and review of credit reports, flood certifications, title work, and entity documentation are completed accurately and timely.
• Verify that loan files are complete and ready for underwriting, approval, and closing.
• Monitor and manage collateral ticklers, exception reports, and document tracking after booking.

• Generate and review documentation and exception reports; ensure timely resolution of open items.
• Prepare loan files for internal audits, compliance reviews, and regulatory examinations.
• Collaborate with credit‑administration and compliance to address audit findings and improve processes.
• Provide regular performance reporting to senior lending leadership.

• Partner closely with lenders, credit analysts, and compliance to improve loan documentation quality and process flow.
• Recommend and implement process enhancements that reduce turnaround time and improve lender efficiency.
• Contribute to scalable systems and processes that support ongoing bank growth and loan portfolio expansion.

The position of Commercial Loan Administration Manager performs duties specific to the position and other…