Student Affairs Specialist

Student Affairs Specialist

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at , or DBVI at .

Working Title
- Student Affairs Specialist

Role Title
- Education Support Spec II

Role Code - 29142-FP

FLSA
- Nonexempt

Pay Band - 03

Position Number - 280W1822

Agency
- Northern VA Community College

Division - NV280-Office of Student Services

Work Location
- Loudoun - 107

Hiring Range - $21/hr

Emergency/Essential Personnel
- No

EEO Category - 5-Paraprofessionals

Full Time or Part Time
- Full Time

Does this position have telework options?
-Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule
- The position is proposed as a part-time role not to exceed 29 hours per week. The schedule should provide consistent coverage during peak student service hours while allowing flexibility to support operational needs. Recommended

Schedule:

Monday: 9:00 a.m. – 3:00 p.m. Tuesday: 9:00 a.m. – 3:00 p.m. Wednesday: 9:00 a.m. – 3:00 p.m. Thursday: 9:00 a.m. – 3:00 p.m. Friday: 9:00 a.m. – 2:00 p.m. Total: 29 hours per week This schedule provides regular weekday coverage to support student inquiries, records processing, ticket response, and office operations. The schedule may be adjusted during peak enrollment, registration, graduation, or periods of increased student demand, based on office needs and supervisor approval.

Sensitive Position
- No

Job Description

- General Description:

The Student Affairs Specialist provides operational, processing, and student service support across designated areas within the Student Affairs portfolio. The position assists prospective and continuing NOVA students with enrollment, financial aid, student records, and related student services processes; responds to inquiries; processes routine transactions and documentation; and connects students with appropriate college resources. The position supports students and college operations by responding to inquiries, processing student transactions and documentation, maintaining accurate information and records, assisting with administrative workflows, and connecting students with appropriate college resources.

Assignments may vary based on service demands, processing volumes, peak periods, staffing needs, and emerging priorities. This position is not eligible for telework.

Duties and Task:
Responds to student inquiries and service requests through email, telephone, ticketing systems, and in-person interactions, providing accurate information, assistance, referrals, and appropriate escalation. Processes student records and related transactions, including transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation-related processing, program placement, and other assigned records functions. Supports routine enrollment, financial aid, and other Student Affairs administrative and processing functions for which appropriate training and system access have been provided.

Accurately reviews, enters, updates, and maintains student information, transactions, forms, and supporting documentation in applicable college systems in accordance with established policies, procedures, and confidentiality…