Order Management Lead

Overview

As an Order Management Lead, you will manage all orders for assigned enterprise customer(s), ensuring all defined customer expectations/SLAs are met.

The essential functions of this position include:

• Own the data accuracy of the orders, making sure all orders are up to date, accurate, and aligned with all business system.
• Provide guidance and direction to ISRs and Order Expeditors to drive quality and accuracy.
• Provide governance and oversight to adherence to processes and procedures.
• Ensure data accuracy on all orders, all updates are in accordance with documented procedures to flow appropriately to downstream systems.
• Track, research, and resolve order discrepancies, ensuring customer issues related to order processing, fulfillment and invoicing are addressed promptly.

• Associates or Bachelor’s degree in Business Administration, Supply Chain Management, or direct related experience preferred.
• Proven experience in order management, quoting tools, and warehouse management systems.
• Strong attention to detail and ability to maintain high accuracy while managing multiple priorities.
• Ability to troubleshoot and resolve order discrepancies with minimal supervision.
• Excellent problem-solving and analytical skills, with a proactive approach to resolving order-related challenges.
• Strong communication skills to collaborate effectively with cross-functional teams.
• Adaptability and willingness to continuously improve processes while balancing multiple tasks.
• Strong understanding of order fulfillment workflows, including inventory management, shipping coordination, configurations and return processing.
• Expertise in reporting and data analysis to monitor order issues and trends, and optimize processes.
• Deep proficiency with Microsoft Office programs (Excel, Outlook, Word, SharePoint, PowerPoint).

The initial base salary range for this position is expected to be between $70,000 and $90,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

When hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

• Respectful communication and cooperation:
  We prioritize respectful communication, fostering an environment where everyone is treated with dignity and…