Branch Ambassador - Northern Virginia; Arlington​/Alexandria

Overview

Full Time Branch Ambassador - Northern Virginia (Arlington/Alexandria Areas)

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We're not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here's what we're looking for in you:

• Be friendly and engaging with customers, helping with technology challenges, casual conversation, and showcasing services and products.
• Assist customers in determining personal and business financial needs and coordinate with experts to guide them to their financial destination.
• Adhere to compliance, audit, and security policies and procedures in accordance with Bank policy and Federal regulations.
• Support customers in all areas of the branch, including cash handling and service needs, rotating throughout the branch to meet customer needs.
• Improve the overall retail customer experience by reducing handoffs; act as the customer experience expert.
• Be naturally curious and eager to learn about Capital One products, services, and experiences to guide customers toward their financial goals.
• Be digitally savvy, educate customers on mobile/online channels, and use branch laptops and iPads to demonstrate capabilities.
• Be a team player, working with an energized team of banking professionals and inspiring teammates.
• Research and answer customer inquiries to enhance retention and engagement, using tools and channels to recommend appropriate solutions.
• Travel between branches in the assigned local area to support the market you are assigned.

If you're nodding along and like what you're reading, let's talk.

Basic Qualifications
:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications
:

• Associate's degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Arlington, VA: $48,048 - $48,048 for Branch Ambassador
• Bailey's Crossroads, VA: $48,048 - $48,048 for Branch Ambassador
• McLean, VA: $48,048 - $48,048 for Branch Ambassador
• Oakton, VA: $48,048 - $48,048 for Branch Ambassador
• Sterling, VA: $48,048 - $48,048 for Branch Ambassador

Note:

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace and will consider qualified applicants with a criminal history in a manner consistent with legal requirements.

If you require an accommodation during the application process, please contact Capital One Recruiting at or via email at Recruitin All information provided will be kept confidential and used to provide needed reasonable accommodations.

Careers inquiries: for technical questions about the recruiting process, please email