Onboarding Specialist

Description

Position Title: Onboarding Specialist

Mosaic Pharmacy is a rapidly growing, closed-door pharmacy that provides multi-dose robotic packaging for over 10,000 patients across the United States.

Mosaic Pharmacy Services – a one-of-a-kind pharmacy experience. The patients don’t come to us, we ship to them! This model allows our pharmacy team to do their best work without interruptions and gives our patients the white‑glove delivery experience of receiving their meds in our innovative easy‑to‑use packaging.

Mosaic Pharmacy Service is a “closed door” pharmacy that provides comprehensive pharmacy care to medically complex and vulnerable seniors, all across the country. We provide a patient‑focused, pharmacist‑driven care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes.

Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity.

• Competitive pay of $62,000 - $64,000 per year
• Comprehensive and generous benefits (see below)
• Monday through Friday day shift, full‑time work schedule
• A bright, comfortable, state‑of‑the‑art workplace
• A friendly and professional atmosphere
• A team widely heralded for its expertise, creativity, and collaborative approach to work.
• The ability to make a meaningful impact on the health and wellness of complex and vulnerable patients
• Provide unique services like medication synchronization, state‑of‑the‑art adherence packaging, and custom clinical programs

The Onboarding Specialist serves at the front lines of our work with referred patients, completing a unique, virtualized medication assessment and onboarding patients to our unique in‑home pharmacy service. Your skills and experience in social work, home health, and/or pharmacy will be invaluable as you receive referrals from our health care organization clients, get to know new patients and their drug therapy challenges, and get them started with Mosaic Pharmacy Service.

This job requires compassion, organization, attention to detail, multi‑tasking, and top‑notch skills in patient communication. For the right candidates, this is a chance to join a terrific team doing important work for medically complex seniors.

• Conduct Mosaic patient onboarding interviews, by phone and/or video conference:
• Educate patients about our pharmacy service;
• Interview patients about their medications, providers, and health conditions;
• Thoroughly and accurately document patient information in our pharmacy management system; and
• Synchronize medication regimens and schedule initial medication delivery
• Serve as point‑of‑contact for new patients until delivering first medication delivery
• Promptly follow‑up with patients to resolve outstanding questions
• Complete delegated pharmacy technician acts as instructed by a supervising pharmacist, or other duties as assigned by management
• Collaborate effectively with supporting pharmacy technicians to ensure accurate data entry and successful prescription transfers, working with prescribers to obtain new prescriptions, and completing telephonic medication review calls with patients.
• Ensure the onboarding process meets company standards and patient expectations
• Advocate for continuous improvements in the onboarding process

• Competitive health, dental, and vision insurance benefits with an employer-funded Health Savings Account
• 4 weeks Paid Time Off
• 6 company holidays per year
• We provide a match of 50% of your 401(k) contribution up to 4% of your salary
• Life, long‑term, and voluntary short‑term disability insurance

• Casual dress code

• Proof of an active Virginia pharmacy technician license required.
• High School diploma or GED equivalent is required.
• Minimum of 2-4 years of experience in direct patient communications in settings such as home health, hospital, primary or specialty physician practice, pharmacy or similar. Experience collecting medication histories is a strong plus.