Program Manager - Behavioral Health Outpatient Program

The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services is seeking a talented and motivated individual to serve as an Program Manager within the Behavioral Health Outpatient Services Program. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and support.

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We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.

This position provides clinical, administrative, and operational leadership to one of two outpatient clinics providing individual and group therapy to individuals with serious mental illness, substance abuse and co-occurring substance use disorders.

The Program Manager provides both clinical and administrative supervision of program staff including licensed clinicians and resident therapists receiving supervision toward licensure. The position is located in our Eastern Loudoun Outpatient Clinic; however, the program manager is responsible for providing cross coverage of the Leesburg Outpatient Clinic as well when needed. The Program Manager is responsible for ensuring staff are trained in a variety of Evidence Based therapeutic modalities.

Additionally, the Program Manager ensures compliance with all documentation standards set forth by the Department and ensures that service level activities are consistent with Department expectations. The position oversees collaboration with County courts, families, internal MHSADS programs, and community partners to facilitate timely access to behavioral health treatment. The Program Manager also oversees the development of comprehensive Individual Service Plans in accordance with Virginia Code and DBHDS requirements.

In addition, this position oversees and/or interacts with four County Court Dockets, providing leadership and consultation regarding outpatient therapy services for individuals living with serious mental illness, substance abuse or co-occurring disorders who appear before the General District Court. The Program Manager ensures compliance with all state and local requirements while promoting person-centered engagement, motivational interviewing, and connection to other County Behavioral Health and Substance Abuse Services.

Successful candidates are strategic leaders who excel at building collaborative partnerships, supporting staff development, improving systems of care, and leading quality improvement initiatives. The ideal candidate possesses exceptional clinical judgment, strong organizational and communication skills, and a passion for improving outcomes for individuals with serious behavioral health needs through coordinated, community-based care.

• Oversee the Eastern Loudoun Behavioral Health Outpatient Program, providing administrative, clinical, and operational leadership.
• Supervises clinical staff, provides clinical consultation, and promotes professional development and evidence-based practices.
• Oversees and/or interacts with four County Court Dockets including the Adult Behavioral Health Docket, the Recovery Docket, the Veterans Docket and the Juvenile Behavioral Health Docket and ensure compliance with Virginia Code, DBHDS standards, and County policies related to continuity of care.
• Oversees outpatient substance abuse services providing services to individuals with serious mental illness and co-occurring disorders.
• Develop collaborative relationships with other MHSADS Department programs including Case Management, Psychiatry Services, Nursing, Discharge Planning and Crisis Services, DBHDS, regional partners, community organizations, and other stakeholders.
• Monitors program performance, quality improvement initiatives, contract compliance, data collection, and program outcomes.
• Responds to customer services concerns and ensures timely and effective resolution of identified issues.
• Ensures services are provided within standards of applicable regulations, policies and procedures; identifies opportunities to improve service delivery and/or documentation standards.
• Attends treatment team meetings as well as facilitates staff meetings to communicate Program, Department and County updates.
• Provides clinical consultation to staff and other programs within the Department.
• Manages staff performance and completes yearly performance…