Hotel Host; Guest Service Agent

Hotel Host (Guest Service Agent)

Apply for the Hotel Host (Guest Service Agent) role at Hyatt Place Sterling/Dulles Airport‑North.

Hyatt Place Sterling/Dulles Airport‑North

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must appreciate high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger‑than‑home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience: guest check‑in and check‑out, servicing the meeting rooms, and providing service at the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e‑room and the TV den.

Previous guest service experience and strong communication skills with guests are required.

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast‑paced position with guest interaction
• Must be able to multi‑task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast‑paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Hospitality

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