Front Desk Agent AM & PM Shifts - Inn Dulles

Overview

Front Desk Agent - Full Time (AM & PM) Shifts - Holiday Inn Dulles - starting at $17/hour

B.

F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt.

These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This full-time position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Responsibilities include processing check-ins/outs and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This is a full-time position with AM & PM availability preferred. Typical days off can vary based on business.

• Guest Service:
  Anticipates and responds to guests in a friendly and positive manner. Provides the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Knowledgeable about the hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player to meet guests needs and supports other departments as necessary.
  
  Follows the guest service recovery program.
• Financial Results and Cost Control:
  Uses proper selling techniques to maximize room revenues. Monitors room availability, adheres to booking policies and procedures. Drives sales and revenue by up-selling rooms and amenities. Handles cash and financial transactions per company procedures. Uses equipment properly and follows cost controls to reduce expenses and waste.
• Self/Workload Management:
  Plans, organizes and prioritizes work to produce the required volume. Adheres to general work rules and department procedures. Attends required department and hotel meetings.
• Safety/
  
  Risk Management:
  
  Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations. Follows procedures for guest/team member incidents. Knows hotel emergency procedures.

• High school diploma or GED required.
• 1+ years of prior guest service experience, preferably in a hospitality setting. Excellent verbal communication skills. Attention to detail, customer-focused, and able to perform duties in a fast-paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Long Term Planning: 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs:
  Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Weekly Payroll

$17 - $17 an hour

B.

F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

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B.

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