Suburban Extended Stay Washington Dulles - Front Desk Agent

Overview

Suburban Extended Stay Washington Dulles - Front Desk Agent at Aimbridge Hospitality. The Front Desk Agent is a guest experience ambassador, focusing on customer service and effective communication to create a seamless and inviting stay for all guests. This role manages guest interactions and helps keep the front desk operations running smoothly.

• Customer Service Excellence:
  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times.
• Communication:
  Effectively convey information, address guest inquiries and issues promptly, with strong verbal and written skills.
• Problem-Solving:
  Evaluate and select among alternative courses of action quickly to resolve guest concerns.
• Multitasking:
  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial
  
  Skills:
  
  Understand and work with basic financial information as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• After an initial waiting period, full-time employees are eligible for a competitive benefits package including:
  Daily Pay, Medical, Dental and Vision Coverage, Short-Term and Long-Term Disability, Life Insurance, Paid Time Off, Employee Assistance Program, and 401k.

• Location:
  
  Sterling, VA
• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Hospitality / Front Desk operations
• Industries:
  Hospitality

Final date to receive applications information:
Colorado positions: 10/31/27.