Hyatt Sterling Dulles Airport North - Front Desk Agent

Front Desk Agent

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

• Guest Service Superstar: Deliver warm vibes and top‑tier service to make guests feel right at home.
• Communication Champ: Convey messages clearly, confidently, and with a smile; coordinate with guests and the team.
• Quick‑Thinking Problem Solver: Act smart and turn potential hiccups into happy outcomes.
• Multitasking Marvel: Manage reservations, check‑ins, check‑outs, and financial details, keeping everything organized.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay – Ask your recruiter for details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Hyatt House Sterling/Dulles Airport‑North is an extended‑stay hotel in Sterling, VA, located ~27 miles from Washington, DC (about a 1‑hour drive). Visitors can enjoy free Wi‑Fi, breakfast, a fitness center, a seasonal outdoor pool, the H Bar, and a free shuttle service to IAD airport and the 5‑mile radius. Nearby attractions include George Mason University, the Udvar‑Hazy Center, and Reston Town Center.

Amenities include an outdoor pool & whirlpool, a 24‑hour business center, a fitness center, and three versatile event venues.

Entry level

Full‑time

Management and Manufacturing

Hospitality