ServiceNow Developer SME - TS​/SCI Polygraph

TITLE: Service Now Developer SME

LOCATION: Sterling, VA

CLEARANCE REQUIRED: Active DoD TS/SCI with Polygraph

EMPLOYMENT TYPE: Full-time, On-site

POSITION SUMMARY

Modern Government Solutions (MGS) is seeking a Service Now Developer SME to play a key role in building and enhancing a modern cloud platform that supports digital engineering and mission-critical operations. You'll work at the center of a hub-and-spoke architecture with Service Now as the core, integrating customer tools and APIs, and enabling seamless workflows across Linux, Windows, and enterprise cloud environments.

This is a fast-paced, challenging, and rewarding opportunity to apply your expertise in Service Now development while shaping one of the most complex and high-profile programs in the government customer community.

RESPONSIBILITIES (not limited to):

• Design, deploy, and maintain Service Now infrastructure and APIs in an AWS cloud environment, ensuring secure roles, permissions, and integration with IdAM, Active Directory, and LDAP.
• Develop and maintain automated solutions using Dev Sec Ops  tools (Foreman, Git Lab, Selenium), CI/CD practices, and automated testing plans across Linux and Windows environments.
• Produce high-quality technical deliverables, including documentation, infrastructure diagrams, and presentations for government and senior leadership.
• Collaborate effectively in Agile teams, applying engineering rigor, troubleshooting skills, and clear communication with both technical and non-technical stakeholders.

REQUIRED SKILLS AND QUALIFICATIONS

• Must possess an active Department of Defense (DoD) TS/SCI with Polygraph security clearance.
• Bachelor's degree in a STEM field such as Computer Science, Engineering, Information Technology, Cybersecurity, or related discipline.
• 15+ years of Service Now experience.
• Must meet DoD 8570 IAT Level II requirements (Security+ CE or higher).
• Must possess Service Now certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD); additional Implementation Specialist or Architect-level certifications are a plus.

Core Service Now & Dev Ops

• Expertise with Service Now development, CI/CD, test automation, and Dev Sec Ops  practices.
• Experience with Service Now components including Discovery, Flow Designer, and SAM.
• Verification and validation of Service Now and integrated systems (end-to-end, regression testing).
• Familiarity with Dev Ops tools (Foreman, Terraform, Jenkins, Git Lab) and automated testing tools (Selenium).

Cloud & Infrastructure

• Experience with cloud architecture and system design (AWS preferred, Azure considered).
• Strong understanding of Active Directory, LDAP, and secure enterprise environments.
• Experience configuring and instrumenting monitoring/visualization tools (Grafana, Splunk).

Engineering & Security

• Proven engineering rigor with expert troubleshooting skills.
• Solid understanding of customer security requirements and processes in secure environments.
• Preparation and maintenance of Service Now components.

Agile & Professional Skills

• Familiarity with Agile methodologies and ability to decompose tasks for Jira stories.
• Strong documentation and communication skills, supporting collaboration in cross-functional teams.

PREFERRED SKILLS AND QUALIFICATIONS

Systems Engineering & Cloud

• Experience with Model-Based Systems Engineering (MBSE).
• Cloud solution optimization across enterprise environments.
• Ability to lead and oversee complex systems with an understanding of relationships, dependencies, and requirements across cloud, infrastructure, and security domains.

Monitoring & Virtualization

• Experience configuring and instrumenting monitoring and analytics tools (App Dynamics, Dyna Trace).
• Integration of virtualized applications, including streaming and layering techniques.

Enterprise Tools & Collaboration

• Experience with enterprise platforms such as SharePoint, IBM Enterprise Lifecycle Management, Team Work Cloud/Cameo, and Tableau.

* Applicants selected will be United States citizens and may be subject to a government security investigation for access to classified information.*

ABOUT US

At MGS, we believe a people-first culture corresponds to organizational success through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation. We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees.

We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence.

MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran…