Value & Performance Management Lead

Overview

Value & Performance Management Lead. Job Category:
Project and Program Management. Time Type:
Full time. Minimum Clearance Required to Start:
None. Employee Type:
Regular. Percentage of

Travel Required:

Up to 10% (Local travel).

CACI is currently looking for a motivated, career and customer-oriented Value & Performance Management Lead with Agile methodology experience to join our Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative ITI
2.1 team in Northern Virginia. Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development and hardware integration for the Department of Homeland Security (DHS).

As a member of the ITI
2.1 Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP Officers and Border Patrol agents are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

CACI agile programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.

As a member of the Agile PMO, you will play a critical role in planning, monitoring, and controlling all management and technical activities to deliver the overall program and individual projects on schedule, on budget and with the highest quality. The Service Level Manager is responsible for defining and implementing the metrics gathering process for the program, and using the metrics to ensure service delivery meets customer performance requirements (Service Level Agreements – SLAs).

• Collaborate with the Quality and Performance Manager to develop, maintain, and implement the Performance Plan which defines Key Performance Indicators (KPIs) for program SLAs to ensure that ITI
  2.1 products, services, and deliverables meet the program’s goals and objectives
• Define and implement the metric-gathering process for the program including SLAs, KPIs, and control limits
• Define leading metrics to ensure incident response is met and SLAs are resolved
• Analyze and monitor Service Level Agreements (SLAs) and reporting via the IT Service Management System
• Recommend automations for analyzing and reporting data
• Identify short and long term performance trends and identify actionable improvements
• Measure the performance of service delivery against SLAs in real time and coordinate with operations personnel to take action to ensure SLAs are met
• Administer the Problem Management and Corrective Actions processes
• Review captured performance data and interact with performance management to ensure that services and levels are aligned with tactical business requirements
• Periodically review SLAs to ensure they contribute to delivering the customer’s desired outcomes for the services
• Review performance trends and propose changes to SLAs to drive improved service delivery

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria includes, but not limited to:
• 3-year check for felony convictions
• 1-year check for illegal drug use
• 1-year check for misconduct such as theft or fraud
• College degree (B.S.) in related field (or equivalent work experience) required
• 5-9 years’ total experience with demonstrated experience in evaluating SLAs and how best to measure those requirements against stated service specification goals
• Experience automating measurement and reporting of performance metrics
• Exposure to multiple, diverse technologies and processing environments
• ITIL Foundation certification

• Leadership and team management skills
• Service Level Agreement management skills
• Experience participating in a high performing, highly engaged and motivated PMO
• Operations management skills
• Customer/Cross functional Stakeholders Management Skills and a Service/Quality…