Continuous Service Improvement Management Analyst Job Sterling area,Virginia USA,IT/Tech

Continuous Service Improvement Management Analyst

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

The Opportunity

We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes.

Responsibilities:

Assist the lead in providing continuous service improvement (CSI) management across the program

Develop and maintain performance metrics in accordance with the CSI approach

Raise issues, questions, and concerns; validate results, report discrepancies, and follow through to ensure that all issues are resolved

Design and implement CSI initiatives

Monitor and analyze CSI performance data to identify trends and potential issues

Collaborate across the program to identify and implement improvements

Develop and maintain documentation for CSI processes and procedures

Create and present regular reports on CSI initiatives and quality metrics to stakeholders

Identify and implement best practices

Participate in CSI planning and projects

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
5+ years of experience in network operations, quality assurance, or related roles
Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with network monitoring and performance management tools
Proficiency in data analysis and statistical methods
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
TS/SCI with Poly required

Desired:

ITIL Foundation Certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a flexible time off benefit and access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our business success, and find opportunities to innovate in your career and our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range

The proposed salary range for this position is $78,700 - $165,300. Compensation includes benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off. Learn more here.

We are an Equal Opportunity Employer
. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language