Physician Hotline Analyst

Sterling, VA, United States
VA, United States

Inova IT Service Desk is looking for a dedicated

Physician IT Help Desk Analyst to join the Team. This hybrid role will be full-time working Monday – Friday day shift.

The Physician IT Help Desk Analyst provides specialized technical support to physicians and clinical staff for all healthcare information systems, applications, and related technologies. This role ensures timely resolution of incidents and service requests, maintains effective communication with clinical users, and collaborates with IT teams to enhance system usability and performance in the clinical environment.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Physician IT Help Desk Analyst Responsibilities:

• Resolve access issues in real time.
• Serve as the primary IT support contact for physicians and advanced practice providers regarding clinical systems (EHR, ePrescribing, dictation tools, PACS, etc.).
• Diagnose and resolve hardware, software, and application issues related to physician workflows.
• Escalate complex problems to Level 2/3 support teams and follow up to ensure timely resolution.
• Document all incidents, service requests, and resolutions in the IT ticketing system.
• Assist with onboarding and technology setup for new physicians and clinical users.
• Provide training and guidance on system functionality and best practices.
• Maintain up-to-date knowledge of clinical applications, system updates, and IT security policies.
• Participate in after-hours support rotation as needed for system maintenance or urgent issues.
• Identify recurring issues and recommend process or technology improvements.

Minimum Qualifications:

• Education:Bachelor's degree; or Associate’s degree and 2 years relevant professional experience in addition to the minimum experience required; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required
• Experience:5 years of related service desk experience

Preferred Qualifications:

• Previous experience supporting physicians and clinical staff with IT troubleshooting preferred.
• Strong understanding of EHR systems (Epic, Cerner, Meditech, or equivalent) preferred.
• A+, Network+, or relevant IT certifications preferred.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation,veteran status, genetic information, or any other characteristics protected by law.