DCO Tech

Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You will help maintain the heartbeat of the world s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician role involves in-depth hardware and network diagnostics followed by physical repair and participation in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual access to customer services. We work on challenging problems with thousands of variables impacting the supply chain, and we are looking for talented people who want to help.

You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate across AWS to deliver safety and security standards while providing high capacity at low cost for customers. You ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine repairs to contribute to AWS service availability
• Serve as primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on-call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Assist in interviewing, training, and onboarding new team members

• Lifting and moving material up to 40 pounds
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely

• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• The role may be assigned to facilities still under development and could require travel to established locations for training until the site is fully operational

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
• Travel frequency will vary based on business needs and facility status

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Our Data Center Technician professionals have industry-leading technical abilities and demonstrate breadth of knowledge while they:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and understand broader context
• Maintain service level agreements through proactive issue detection and reporting
• Act proactively in the absence of direction or support
• Improve effectiveness through process innovation

You will be required to work shift work that includes days/nights/weekends/holidays.

Diverse Experiences: AWS values diverse experiences. If you do not meet all preferred qualifications, we still encourage you to apply. If your career is just starting or includes nontraditional experiences, don t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, serving customers from startups to Global 500 companies.

AWS values curiosity and connection. Our affinity groups promote inclusion and empower our people. Our culture is strengthened by bold ideas, fresh perspectives, and passionate voices.

Mentorship & Career Growth:
We strive to become Earth s Best Employer, offering knowledge-sharing, mentorship, and resources to develop professionally.

We value work-life harmony and flexibility to support our teams at home and at work.

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor s degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

• Ability to work in cramped spaces or elevated locations and follow health & safety guidelines
• Experience dealing effectively with…