Sr Configuration Center Technician; Req

* Candidates must be geographically located in or near Northern Virginia with a willingness to work on-site Monday - Friday at our Customer Innovation Center in Sterling, Virginia.

As a Sr. Configuration Center Technician, you will serve as a key contributor to the configuration team by leading onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services. You will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team. The Sr. Configuration Center Technician works to ensure configuration projects are delivered on‑time, within budget and at 100% accuracy.

This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

The essential functions of this position include:

• Advanced knowledge of performing imaging services of desktops and laptops via SCCM, MS Auto Pilot, and/or Symantec Ghost.
• Advanced knowledge of SCCM processes and procedures and workflows.
• Advanced knowledge of MS Intune and Autopilot, as well as other MDM solutions.
• Advanced knowledge with CLI/GUI configuration on routers and switches across multiple OEMs.
• Provide remote access to other ePlus engineers and/or customers as needed.
• Lead efforts for installing hardware into rack cabinets, following detailed rack elevation diagrams.
• Lead efforts for following cabling diagrams, installing network cables from servers to top of rack switches within a rack/cabinet.
• Advanced knowledge regarding different types of transceivers, network cables, and power cables.
• Train and lead Associates and Technicians in troubleshooting efforts and perform remediation repairs.
• Develop and maintain comprehensive, step‑by‑step configuration procedures to guide Configuration Center personnel in executing customer project configurations accurately and consistently.
• Work within a ticketing system to perform tasks.
• Serve the customer to ePlus’ standards.
• Organized and responsive to both customer facing emails and internally within ePlus.
• Work with multiple departments to solve problems.

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

• Handle confidential matters and information professionally.
• Conduct business in a professional, competent and ethical manner.
• Adhere to corporate policies and procedures.

• High school diploma or equivalent with 5–7 years of relevant experience.
• Bachelor’s degree in a technical field preferred, with 5+ years of hands‑on IT experience.
• Strong customer service skills, with the ability to interact professionally and effectively with customers by phone and in person.
• Excellent verbal and written communication skills and a professional demeanor.
• Ability to provide day‑to‑day leadership and guidance to technicians and configuration associates within the Configuration Center.
• Strong critical‑thinking and problem‑solving skills, with the ability to quickly assess issues and identify effective solutions.
• Proficiency with Microsoft Office applications.
• Ability to lift and handle PCs, servers, peripherals, and network equipment, as required.
• Ability to collaborate and communicate effectively across multiple departments and teams.
• Strong attention to detail, with the ability to accurately track equipment, troubleshoot issues, and resolve problems.
• Highly organized, proactive, and adaptable, with strong time‑management skills and the ability to prioritize tasks…