Systems Analyst

Advance how our customers operate while you advance your career. Join GDIT as a Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

• Application & System Support Serve as the primary point of contact (POC) for the Warehouse Management System (WMS), providing day‑to‑day functional and technical support to business users. Tier 1 troubleshooting of system, workflow, and configuration issues across multiple enterprise applications. Collaborate with stakeholders, development teams, and infrastructure teams to identify root causes and implement long‑term solutions.
• Microsoft 365 & Azure Administration Manage user permissions for various enterprise applications including Azure Active Directory, on-prem Active Directory, the warehouse management system, and Appian Business Orchestration and Automation Technologies application. Ensure compliance with security and governance policies for identity and access management. Translate business requirements into technical reporting specifications and deliver accurate performance reports.
• Testing & Quality Assurance Lead manual regression testing efforts for web applications and system enhancements. Validate system changes and coordinate with development teams to support release cycles and bug fixes.
• SQL & Data Analysis Develop and maintain PL/SQL queries for operational reporting and application management. Run SQL queries to investigate data issues, validate datasets, and support reporting needs. Develop and modify custom SQL queries to support system testing, troubleshooting, and analytics. Maintain and build paginated reports using Microsoft Report Builder. Deploy, configure, and manage reports on Power BI Report Server, including folder security, subscriptions, data source management, and scheduled refreshes.
• Security, Documentation & Compliance Ensure compliance with corporate IT quality, security, and governance standards. Maintain documentation for system configurations, procedures, and support runbooks. Document technical activities, incidents, and resolutions clearly in Service Now.
• Cross‑Functional Collaboration Act as a liaison between program teams, development teams, and technical infrastructure groups. Provide training and guidance to business users on systems, processes, and IT best practices.

• Bachelor’s degree in information technology, Computer Information Systems, or a related field.
• 1+ years of experience in application support, or IT operations.
• Experience with Warehouse Management System processes and workflows. Specifically, Blue Yonder WMS application.
• Experience with Procurement applications and workflows. Specifically, Oracle Source-To-Pay application.
• Experience with Microsoft 365, Azure AD, and Active Directory.
• Progressing toward proficiency in SQL for analysis, troubleshooting, and validation.
• Experience performing manual regression testing.
• Strong understanding of IT governance, access management, and compliance standards.
• Experience with Service Now or similar tools.
• Excellent problem‑solving skills and ability to work independently.
• Strong communication and documentation skills.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.
• On Site position, not optional for telework.
• Ability to obtain Active Secret Clearance required.

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