Operations Leader

1 day ago Be among the first 25 applicants

This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $92,000.00/yr

Everything’s on the menu ept compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick‑and‑mortar locations across the East Coast and delivered fast and free, and more locations are opening every week. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment.

Join a team of technology, culinary, and logistics pioneers, backed by top‑tier venture capitalists, and help us make great food more accessible.

As an Operations Leader at Wonder, you are accountable for running the four walls of your location. You will lead end‑to‑end execution across kitchen, service, fulfillment, and customer experience, ensuring your location operates at peak performance in every shift. This is not a support role—this is the person who owns the daily results. You are expected to deliver consistent outcomes in quality, speed, team culture, and customer satisfaction, leveraging cross‑functional collaboration where needed.

You will master internal operations to keep your location running smoothly, consistently, and profitably.

• Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and lead shift readiness to meet volume and throughput targets
• Proactively use operational and customer data/feedback to identify issues, make real‑time decisions, and drive continuous improvement
• Proactively identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalation of unresolved issues promptly

• Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
• Set clear expectations and hold team members accountable through real‑time feedback and hands‑on coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development of team members

• Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal
• Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution
• Execute new menu rollouts and updates with precision and clarity to the team

• Execute against daily labor plans and food cost targets
• Manage inventory levels, waste reduction practices, and labeling standards
  
  Analyze shift‑level data and recommend process changes that improve outcomes
• Ensure compliance with federal and state labor laws

• Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
• Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
• Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Partner with the Senior Operations Leader to align workload initiatives, projects, staffing,…