Intake Coordinator

Join to apply for the Intake Coordinator role at Local Infusion

We are Local Infusion, a venture‑backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient‑centered design and a people‑first team culture, Local Infusion puts the “local feel” of community, comfort and connection back into the patient and provider experience.

At our care centers, all patients—and our team—can feel truly supported, every step of the way.

• Ownership—Take initiative, be accountable and care about the outcome.
• Excellence—Raise the bar and set an example for colleagues, patients, and partners.
• Curious & Inquisitive—Seek information and knowledge and understand the way.
• Find A Way—Overcome obstacles even when no defined road forward exists.
• It’s a Marathon, not a Sprint—Persist daily to solve large problems.
• Urgent—Move quickly with purpose; patients are waiting and our work matters.

• Handle all aspects of the infusion referral process—obtaining authorizations, providing financial counseling, and investigating benefits.
• Liaise with referring providers to obtain necessary documentation and communicate status of their patients.
• Communicate referral process and status to patients in a customer‑centric manner.
• Openly communicate with referring/prescribing providers.
• Assist in maintaining medical inventory and office supplies.
• Receive dedicated 1‑on‑1 training for six weeks to help you succeed in your role.

• Passion for patient care and delivering exceptional patient experiences.
• Health care experience required.
• Prior experience in infusion is preferred.
• Insurance prior authorization experience.
• Medical terminology experience.
  
  Overall medical insurance experience.
• Ability to quickly grasp new apps.
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems.

Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

• Salary starting at $25/hr.
• Medical, dental, and vision insurance through our employer plan.
• Short‑ and long‑term disability coverage.
• Matching 401k.
• 15 days PTO—and we want you to take it!
• Competitive paid parental leave and flexible return‑to‑work policy.

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.