T Mobile Authorized Retailer Sales Associate

Benefits

• Commission
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

This role is a learning role, where new associates are working with their team and proactively building skills. As a Retail Sales Representative, you will be required to complete new employee training.

• Build proficiency in serving and selling to customers while providing a world‑class experience and building loyalty.
• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding.
• Demonstrate coverage, plan benefits, and technological advantages to customers.
• Complete training on in‑store experience, new skills, processes, knowledge of systems, and reference resources.
• Seek information between customers, learning about innovations in wireless and technology.
• Handle cash and store operations as needed.
• Partner with T‑Mobile employees across channels to own the customer experience and resolve issues.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

• Passionate customer advocate who enjoys connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, retail environment preferred.

• Competitive base pay plus milestone bonuses.
• Benefits for part‑time and full‑time associates.
• Medical, dental and vision benefits.
• 401(k) plan.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

We are an equal‑opportunity employer and welcome everyone to our team. We encourage people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents to apply. If you don’t meet every single requirement, we still encourage you to apply anyway.

#Never Stop Growing