Rental Coordinator

Overview

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Rental Coordinator in Dulles, Virginia. The Rental Coordinator coordinates and processes rental agreements for customer rentals of Caterpillar and allied equipment and performs general administrative tasks in support of the Rental team. This role is critical to the day-to-day execution of the rental business in order to reach acceptable sales and profit levels.

• Coordinate and process rental agreements for customer rentals of Caterpillar and allied equipment.
• Provide general administrative support to the Rental team to ensure timely and accurate execution of rental activities.
• Contribute to achieving sales and profit targets through effective rental operations.

• High school diploma or equivalent required; experience in the equipment rental industry and knowledge of equipment applications preferred.
• Demonstrated results in a customer service role.

• Self-starter able to work in a fast-paced environment with limited supervision.
• Exceptional customer satisfaction skills and the ability to build solid relationships.
• Excellent written, verbal and telephone communication skills.
• Technical aptitude is a must.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
• Understand and practice effective sales techniques.
• Ability to calculate figures and amounts such as discounts and interest.
• Computer skills including Microsoft products and other applications; able to learn Caterpillar's DBS and related rental software programs.
• Must be able to work additional hours to meet customer and business demands.
• Ability to multitask, strong organizational skills and the ability to prioritize tasks with competing demands.
• Ability to work in a high-volume, fast-paced environment.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements include the ability to sit or stand for prolonged periods of time, and the ability to lift, carry and maneuver items up to 20 pounds. Specific vision abilities include close vision, distance vision and ability to adjust focus.

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals—including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law—are encouraged to apply. Carter Machinery is a drug-free workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.