Strategic Account Manager

As a Strategic Account Manager

Maintain client relationships with key Data Center and Big Tech target accounts that have a major strategic impact on the long-term success of the organization. Identify cross/up and repeat sales opportunities and resolve any issues or concerns to ensure customer satisfaction.

• Work with the Sales team to create and support the execution of the strategic account plans at key, named accounts.
• Drive new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.
• Continuously develop relationships with priority customer stakeholders, understand their key business issues, and recommend ways to deliver value.
• Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value‑Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet‑share.
• Maintain and manage a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
• Communicate customer activity, opportunity status, renewal status, and strategic plan progress to management.
• Participate in solution development efforts that best address customer needs.
• Engage supplier sales resources to enlist their support and create solutions.

• High School Degree or Equivalent required;
  Bachelor’s Degree preferred.
• 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management.
• History of success maintaining and developing key relationships.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
• Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Strong negotiation and problem‑solving skills.
• Proficiency with CRM software and Microsoft Office.
• Self‑starter and able to work efficiently under pressure.
• Experience in executing in a matrix organization managing multiple stakeholders and projects.
• Ability to travel up to 25%.