IAD Lobby Agent

Job Summary Details

Title: Lobby Agent

Pay Rate: 18.13 per hour

Pay Sequence: Weekly

Location: Dulles International Airport

Job Classification: Full-Time, Non-Exempt

Shift: Must be willing to work on any assigned shift

• Must be willing to work on Saturday, Sunday, and three weekdays for five consecutive days

Lobby Agent Role

The lobby agent is responsible for the overall management of the customer queue awaiting processing at airport security checkpoints.

Specific Duties / Essential Job Functions

• Maintain passenger movement for optimal queue management.
• Control and monitor and quantity of baggage under TSA security directives.
• Identify and direct passengers selected for additional security screening to TSA.
• Control access to security screening checkpoints to air carrier ticketed passengers, airport employees, and government employees as outlined in TSA security directives.
• Control access to security checkpoints.
• Provide direction to customers on divestiture.
• Verify passenger boarding passes and/or airport authorization to ensure concourse access is permitted.
• Communicate effectively with others in the work environment and with the public.
• Comply with Company and Client expectations regarding professionalism, knowledge, accuracy, and timelines of service.
• Provide “Legendary” and timeliness of service.
• When necessary for international arrivals, direct customers to the appropriate lane depending on citizenship and ensure that arriving customers are in possession of completed customs and immigration paperwork.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Miscellaneous duties as assigned.

Physical Demands

• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel for 2/3 or more of the work shift.
• Individuals may be required to lift up to 50 pounds or more for up to 1/3 of the work shift.

Work Environment

• The work environment has a moderate noise level.

Specific Job Knowledge, Skill, and Ability Language Skills

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, employee handbooks, and passenger boarding documents.
• Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the general public.

Math Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements

• Employees must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport  all times.
• Employees must comply with all guidelines and policies outlined in the ABM Aviation’s Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

Education

High School Diploma or GED preferred.

Experience

Previous customer service experience preferred.

Overall

• Must be 18 years of age or older.

Required Documents for SIDA Badge Application

• SSN
• Identification with Current Address (Choose one)
• State
• Driver's License
• Citizenship Verification (Choose one)
• US Citizens: US Passport or US Birth Certificate/Naturalization
• Foreign Nationals:
  Green Card or Employment Authorization Document (EAD)
• EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)

This job description is subject to change at any time, at the discretion of management. Must work schedule as assigned.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1.

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